Gaming is for fun — not for stress relief or solving financial problems. Valo88 wants every member to play in a healthy, happy way. This page has all the responsible gaming tools and guidance you need.
Your Wellbeing and Safety Are Our Top Priority
Valo88 always reminds you — gaming is leisure-time entertainment. Treating it as a source of income or a way to recover losses is where problems begin. Play with a healthy mindset and stay within your limits.
From Account Settings on Valo88, you can set deposit, loss, or session limits at any time — completely free. Once set, limits cannot be increased for 24 hours, but can be reduced immediately.
Using a cooling-off period or self-exclusion is not a sign of weakness — it shows the strength to make the right decision. Valo88 treats members who take a break with the same respect and dignity as anyone else.
No one under 18 can open an account on Valo88 — this is enforced at the technical level. Age verification via NID during KYC is mandatory. If there is any suspicion, the account is suspended immediately.
Valo88 includes a short self-assessment questionnaire. A few quick answers will show whether your gaming habits are healthy. It's completely confidential — Valo88 does not use the results.
If you're worried about your gaming or just need someone to talk to, Valo88's Bengali-speaking support team is available 24/7. Reach out via Live Chat — you'll find help, not judgement.
Responsible gaming means playing consciously, within your limits, and for enjoyment. It doesn't mean giving up gaming — it means making sure the experience always stays fun and never becomes a burden.
Valo88 trusts that every member is a capable adult who can make their own decisions. But gaming is a form of entertainment where self-control can sometimes be difficult — especially when the urge to chase losses kicks in. Valo88's responsible gaming tools are designed to help during exactly those moments.
Responsible gaming rests on three foundations: first, staying aware of how much time and money you're spending on gaming. Second, setting limits in advance and sticking to them. Third, seeking help if a problem arises — without shame or hesitation.
Online gaming is growing rapidly in Bangladesh, and many people are using this type of platform for the first time. Valo88 wants these players to develop healthy gaming habits from the very start — because early habits have the biggest long-term impact.
There is no guaranteed way to earn a regular income from gaming. Every game carries both the chance to win and the chance to lose. Only play with money you can afford to lose without it affecting your household.
Most people enjoy gaming without any issues. But certain warning signs can indicate that gaming habits are becoming a problem. Ask yourself the questions below.
Are you placing bigger bets to chase losses — telling yourself "one more win and I'll break even"?
Have you tried to stop gaming but couldn't, or failed to quit multiple times?
Are you hiding your gaming from family or friends, or lying about how much you play?
Are you gambling with household money, borrowed funds, or money set aside for bills?
Does gaming feel more important than work, family, or taking care of yourself?
Do you feel restless, irritable, or anxious when you're not playing?
Is gaming constantly on your mind — even when you're trying to sleep?
If you answered "Yes" to one or more of the questions above, it's time to act now. Use Valo88's responsible gaming tools or speak directly with our support team. Do it for yourself — before things get worse.
If you're concerned about someone close to you and their gaming habits, reach out to Valo88 support. We can help monitor linked accounts or set limits on them. Protecting your family members is part of our responsibility too.
Valo88 offers six core responsible gaming tools — all free and accessible directly from your account settings. No support ticket needed, no approval required.
Set a maximum daily, weekly, or monthly deposit limit. Once the limit is reached, deposits will be blocked automatically. Reducing a limit takes effect immediately; increasing one requires a 24-hour waiting period.
FreeDecide in advance how much you're willing to lose within a given period. Once you hit that limit, betting is paused until the period resets. It's the most effective way to protect yourself from chasing losses.
FreeSet a time limit for each session. When your time is up, you'll receive an automatic notification. Spending too long in front of a screen is harmful to both your eyes and your mind — this tool helps keep that in check.
FreeA popup will appear at set intervals (for example, every 30 minutes) showing how long you have been playing and how much you have won or lost. This small reminder can often help you make better decisions.
FreeTake a temporary break from 24 hours up to 30 days. During this time, deposits and betting will not be available. Your account will reactivate automatically once the period ends.
FreeClose your account for anywhere from 30 days to permanently. During this period, even the support team cannot reopen it. It's the strongest tool available for protecting yourself over the long term.
FreeSetting limits is quick and easy — it only takes a few minutes. Log in to your account, go to the Settings section, and click on the "Responsible Gaming" tab.
Click the profile icon in the top-right corner.
All tools are available on one page — no need to search separately.
Enter a BDT amount for the deposit limit. Enter minutes or hours for the session limit.
Enter the code sent to your mobile and your limit will be activated instantly.
| Tools | Decrease | Increase | Cancel |
|---|---|---|---|
| Deposit Limit | Immediately | After 24 hours | After 24 hours |
| Loss Limit | Immediately | After the period ends | After the period ends |
| Session limit | Immediately | After 24 hours | After 24 hours |
| Cooling-Off | — | After the period ends | After the period ends |
| Self-exclusion | — | Not Possible | After the set period ends |
The 24-hour waiting period for increasing limits is intentional. It gives you time to step back and avoid making decisions based on impulse. The urge to raise your limit often comes right after a loss — this 24-hour window helps you get past that moment before acting.
Self-exclusion is the most powerful responsible gaming tool available. When you feel like gaming is getting out of hand or you need a complete break for a while — this is the tool to use.
Make the most of your time away. Spend it with loved ones or explore other interests. When you're ready to return, start with lower limits than before. Valo88 always welcomes members who come back responsibly.
You can apply for self-exclusion through your account settings, or directly At the Help Centre Reach out. Our support team will guide you through the entire process.
Valo88 makes no compromises when it comes to protecting minors. No one under 18 is permitted to use this platform — not just as a rule, but enforced through technology as well.
Date of birth is collected at registration, and age verification via NID is mandatory as part of the KYC process. If there is any suspicion that an account belongs to a minor, it will be suspended immediately and investigated.
If there are children or teenagers at home, take the following steps.
If it is confirmed that an account belongs to someone under 18, the account will be closed immediately, any remaining balance will be refunded, and a record of the related activity will be retained.
Responsible gaming isn't just about using tools — it's a mindset. The habits below will help keep gaming enjoyable every time.
Ask yourself every week: "Did gaming bring me joy this past week?" If the answer is "No" or "Sometimes," consider taking a short break.
Think through the questions below honestly. If you answer "Yes" to more than three, start using Valo88's responsible gaming tools or talk to our support team.
Did you spend more than your set gaming budget last month?
Have family members or friends ever expressed concern about your gaming?
Have you ever felt restless or irritable when you were unable to play?
Have you repeatedly tried to win back money you've lost?
Has gaming interfered with your work or studies?
At Valo88, we're always here to ensure every member stays safe. Play within your limits and take care of yourself.
For members aged 18 and above. Please game responsibly.
Answers to common questions about responsible gaming and your account